Frequently asked questions

Will I be charged any extra fees or VAT by the carrier?

No. In fact we guarantee you will NOT be charged VAT, import charges or other fees to receive your package.

We have a few warehouses around the world. We may ship your order from any of those warehouses, but rest assured that in any case we pay all applicable import fees and taxes before you receive your package and you will not be changed.

If the carrier asked you for any payment or paperwork please forward that to us. We send packages by DHL Express, UPS, FedEX Express or regular postal service with tracking. We never send you a package without a tracking number.

The estimated delivery time is normally shown at the time of check-out. Generally speaking you get your order within two to five days to anywhere in Europe from when you placed the order. However, some items may be out-of-stock or delayed from our suppliers. We will communicate any delay with you and keep you up to date.